Shipping & Delivery
How long do it takes for me to receive it?
Total delivery time = processing time + shipping time.
Processing Time:
It depends on the shipping method you choose. See details in our shipping policy.
Processing Time:
- 0-2 business days for hair extensions;
- 2-3 business days for wigs;
It depends on the shipping method you choose. See details in our shipping policy.
Where do you ship from?
We have multiple warehouses located in California/New York, USA and China. For orders shipped to the United States, we prioritize fulfillment from our U.S. warehouses. If items are out of stock domestically, shipments will be dispatched from China.
Regardless of the origin, delivery times will adhere to the timeframes stated in our shipping policy.
Regardless of the origin, delivery times will adhere to the timeframes stated in our shipping policy.
Why are some items noted a different processing time?
As some items get relatively low sales/demands, we typically offer a relatively low stocks and sometimes they are made to order by our factory, so note it a different processing time such as "7 business day" under the "Buy now" button on product pages.
If you have a tight timeline, please do let us know before placing an order.
If you have a tight timeline, please do let us know before placing an order.
Order & Product
How do I track my order?
Once your order is shipped, a Shipment Update email will be sent to you with all your tracking needs. You can track your items by the email you received, SEE WIG order tracking page, or the carrier's official website. If you use an invalid emaill address to place the order, you won't receive updates. Experiencing a tracking issue? Contact us for assistance at help@seewig.com.
Can I return the item for free?
Yes, you have 30 days to return the item free of charge for any reason, as long as the item is unused and in its original condition. You can find more details in our return policy.
What to do if I ordered a wrong item?
Before shipping: email to help@seewig.com in 1 hour after placing the order and tell us the right item you want. If there is a price difference, we would charge it or refund the overcharge to you; then the right item will be shipped. Our team would always check email inbox before shipping.
After shipping: when you receive the item and really don't like it, email to help@seewig.com and ask for an exchange. In this case, you may be responsible for incurred fees including shipping costs.
After shipping: when you receive the item and really don't like it, email to help@seewig.com and ask for an exchange. In this case, you may be responsible for incurred fees including shipping costs.
What if I don't find the hair I want at SEE WIG?
SEE WIG offers hair extensions and wigs in various colors, lengths, textures, and more. We also support a wide range of customizations. If you don't find what you want, tell us to customize an item for you.
Are all products made of 100% human hair?
Yes, SEE WIG uses 100% high-quality remy human hair to make all hair items. They retains natural cuticles and are aligned in the same direction so that they have a realistic look and feel that blends seamlessly with your own hair.
What are the grades of SEE WIG's hair?
10A+ hair grade. Our hair is exceptionally soft and smooth, providing a luxurious texture that is easy to manage and style. This enhances the overall aesthetic when blended with your own hair. Our standard hair items for sale are single drawn human hair; some are higher-tier hair like double drawn and super double drawn hair.
At the same time, we support any types of customizations for Double Drawn hair(DD hair), Super Double Drawn hair(SDD hair) and Virgin human hair. If you need them, just let us know.
Where is the origin of SEE WIG hair?
We source hair from verified hair suppliers in countries including Vietnam, Myanmar, Malaysia, China, Brazil, etc. We understand that the quality of our products begins with the sourcing of human hair, which is why we maintain strict standards in every aspect of our hair sourcing process.
How long can SEE WIG's hair last?
Our hair extensions and wigs are made of remy human hair and are soft, natural, bouncy, smooth, tangle-free, etc. They can be worn up to 6-12 months or longer depending on care and maintenance.
Payment
How can I pay for my order?
We accept PayPal, Apple Pay, Google Pay and credit/debit cards like Visa, Mastercard, American Express, Discover, Diners Club and JCB.
If your order exceeds $2,500 USD, please contact us for wholesale pricing.
If your order exceeds $2,500 USD, please contact us for wholesale pricing.
Why can't I make a payment?
There are several common reasons why a payment may fail:
PayPal:
User not complete authorization (insufficient funds, an expired card, unverified details, etc).
Credit/Debit Card:
Additional common causes (PayPal & Card):
Please note: Your payment information is fully protected by PayPal and your card issuer - security is a top priority. Most payment failures are simply the result of risk control systems doing their job, and can usually be resolved quickly.
If your payment fails, please try again, use a different card, contact your issuing bank, or reach out to us - we're happy to help.
PayPal:
User not complete authorization (insufficient funds, an expired card, unverified details, etc).
Credit/Debit Card:
- Payment intercepted by card issuer risk control system.
- 3DS authentication failed - not authenticated / account not verified.
- Payment declined.
- Invalid card number.
- Transaction failed - invalid account.
- Insufficient balance.
Additional common causes (PayPal & Card):
- Address or IP flagged as unusual or high-risk.
- Too many previous chargebacks on the account.
- Recipient name doesn't match the cardholder name.
- Order email doesn't match the email registered with the card.
Please note: Your payment information is fully protected by PayPal and your card issuer - security is a top priority. Most payment failures are simply the result of risk control systems doing their job, and can usually be resolved quickly.
If your payment fails, please try again, use a different card, contact your issuing bank, or reach out to us - we're happy to help.