Return & Refund Policy

Our goal is to offer you the best shopping experience at SEE WIG, no matter where you live. If you would like to request an exchange, return or refund, please keep the followings in mind and email us(help@seewig.com) asap: 

Failed Deliveries / Refused Shipments / Incorrect Shipping Address: 

If it is the incomplete or incorrect address information that cause shipment delays, package damage or loss, SEE WIG will not be responsible for any fee or exchange/refund request. Please double check the address before placing your order.

 

Exchanges & Returns: 

If you're not completely satisfied with your order, we're happy to offer returns and exchanges. 

Eligibility: The product must be brand new, unaltered, unworn, unwashed, undamaged, and in its original packaging. Requests must be made within 30 days of delivery. 

Exchange Policy: 

• Email help@seewig.com to request an exchange. Requests received after 30 days will not be accepted. We'll respond within 24 hours on business days. 
• Include a photo of the product - our system requires it for review.
• Any price difference will be charged or refunded. A shipping fee may apply for the exchanged product.
• No restocking fee.

Return Policy: 

• Email help@seewig.com within 30 days of receiving your package to request a return. Requests received after 30 days will not be accepted. We'll respond within 24 hours on business days.
• Include a photo of the product - our system requires it for review.
• Refunds will be issued to your original payment method within 2 business days after we receive and inspect your return.
• No restocking fee.

After receiving your exchange or return request, our Customer Service Team will share return instructions for you to send the product back.

 

NOTICE:

• Custom products are not refundable or exchangeable. Please ensure you fully understand what you are ordering before purchasing to avoid any dissatisfaction.
• Duty of package lost: the customer must contact us before sending the package to us for return or exchange since we will not be responsible for lost packages and we have all rights to refuse the package if you send it back without our permission.
• If the return is caused by the consumer, the customer is responsible for all incurred fees including original and return shipping fee, etc. The specific shipping fee is based on the shipping method/company the customer choose.
• If the return is caused by SEE WIG such as the product received is damaged, defective or incorrect, the consumer is not required to bear the related fees for this reason.