Return & Refund Policy

Our goal is to offer you the best shopping experience at SEE WIG, no matter where you live. If you would like to request a return, replacement or refund, please keep the followings in mind: 

 

Failed Deliveries / Refused Shipments / Incorrect Shipping Address

If it is the incomplete or incorrect address information that cause shipment delays or the package damage, SEE WIG will be not responsible for any fee or exchange requirement. Please double check the address before placing your order.

If you do not absolutely love the item you ordered for any reason, we gladly offer returns and free exchanges service. Please make sure the product is BRAND NEW unaltered, unworn, unwashed, undamaged and in original packaging within 30 days.

 

Order Change & Cancellation:

The order can not be changed once the product was finished processing, so please email us for changing order within 1 hours after placed your order.

• The order of existing products can be freely cancelled before it is shipped out;
• The order of customized products can not be cancelled once processing starts otherwise 20% of the order amount will be charged.

 

Exchange Policy:

If the received product is brand new, contact us by help@seewig.com within 30 days after receiving your package to make an application for exchange. Emails received after 30 days will not be taken into consideration. We will response within 24 hours on business days.

Please email us with photos of the hair for our reference.

For any price difference between the items exchanged, we will either charge you the additional amount or refund the overcharge.

There is no restocking fee charged.

 

Return Policy:

If the received product is brand new, contact us by help@seewig.com within 30 days after receiving your package to make an application for exchange. Emails received after 30 days will not be taken into consideration. We will response within 24 hours on business days.

Please email us with photos of the hair for our reference.

If there is no quality problem, we will charge a $20 restocking fee.

Refunds will be processed with in 2 business days after we receive and inspect your return.

Please contact SEE WIG Customer Service Team by help@seewig.com to get the return address.

 

NOTICE:

• Customized products are not refundable or exchangeable. Please ensure you fully understand what you are ordering before purchasing to avoid any dissatisfaction.
• Duty of package lost: the customer must contact us before sending the package to us for return or exchange since we will not be responsible for lost packages and we have all rights to refuse the package if you send it back without our permission.
• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
• If the return is caused by SEE WIG such as the goods received are damaged, defective or incorrect, the consumer is not required to bear the shipping fee for this reason.