Shipping Policy

Every day, we deliver to many customers globally, ensuring that we provide the highest levels of responsiveness to you at all times.

Total delivery time = processing time + shipping time.

1. Processing Time:

0-2 business days for all types of hair extensions;

2-3 business days for wigs;

3-7 business days for custom products.

(In general, 5-7 business days for 12, 28 and 30 inches products).

2. Shipping Time(all countries/regions):

Shipping logistics providers: USPS, UPS, DHL, FedEx or local carriers. Based on their availability and responsiveness at different time, we would choose the most suitable one to deliver your order as soon as possible.

Shipping Method	Shipping Time	Fee
Standard shipping (USPS/Local Carriers)	6-9 business days (8-13 calendar days if one or two weekends are included)	$6.9 (free on orders over $100)
Advanced shipping (FedEx/DHL/UPS)	4-5 business days (6-7 calendar days if a weekend is included)	$38.9 for 1 piece  $34.9 for more than 1 piece
Expedited shipping (FedEx/DHL/UPS)	2-3 business days (4-5 calendar days if a weekend is included)	$52.9 for 1 piece  $46.9 for more than 1 piece

Shipping time may be extended due to unexpected factors like adverse weather, public holidays, remote areas and islands, customs clearance or other unforeseen events. We appreciate your understanding for any inconvenience caused.

Shipping Guarantee:

To ensure your peace of mind, we offer clear shipping timelines and a guaranteed on-time service. If we're late, you get a partial refund as below: 

Standard Shipping:

• 3+ business days late: 10% back
• 7+ business days late: 20% back

Advanced Shipping:

• 2+ business days late: 10% back
• 5+ business days late: 20% back

Expedited Shipping:

• 1+ business days late: 10% back
• 3+ business days late: 20% back

If your shipment meets these conditions (counted from the shipping date), just contact us(help@seewig.com) for a hassle-free refund.

Important: Refunds are calculated on the product price only and exclude the shipping cost. For example: if your total order amount is $96.9 (product price: $90 + shipping fee: $6.9), a 10% refund would be $9.

 

After placing your order, keep these in mind please: 

• Keep an eye on your email inbox (and spam folder/junk email) to avoid delays - we may contact you if there is something requiring your confirmation; once your order is shipped, you will receive a shipment update email.
• If your package hasn’t arrived by the promised delivery time, please email us immediately at help@seewig.com so we can resolve this in time.

 

Customs & Taxes:

The product price is inclusive of all duties and taxes, which guarantees there will be no additional fees required at the time of delivery. When the duties and taxes are increased in your countries/regions and far more than we can afford, we may charge that but we would check with you via email before shipping. 

If you have any questions, please contact us at help@seewig.com. Please do not directly reject or return. Any charges incurred for rejection or return shall be by customers.

 

Sign for Delivery

It is strongly recommended for you to Sign For Delivery. We ship to the correct address you left for your order but we won't be responsible for the loss caused by your authorization to leave the parcel in front of the door, courtyard or any place else.

 

Note:

1.Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.
2.In case of unforeseen circumstances or force majeure, please understand that order processing and shipping times may be delayed. But we will update you this asap. Nevertheless, it is ensured that we will try our best to get your order moving in a fast manner. Sometimes, popular items in our warehouse may sell out quickly, so we would re-stock them from our factory. In this case, the processing time may be extended to 3-7 days but we would keep you updated via email.
3.We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at help@seewig.com within 3 days after receiving your order.

 

Orders Tracking：

After your order has been successfully placed, you will receive an Order Confirmation email to confirm your order details. Once your item ships, you will receive a Shipment Update email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.

You can track your items on SEE WIG order tracking page or on the carrier's official website. Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at checkout.